A Memorandum of Understanding (MoU) was signed between CX Hub and Business and Technology University (BTU), marking the beginning of a strategic partnership!
π A Memorandum of Understanding was signed between BTU β’ Business and Technology University and CX Hub. As part of this partnership, the CX Hub team of experts developed a concept and, with the support of artificial intelligence, created the first AI-powered CX book β “Customer Experience (CX) Management and Strategy As a Key Business Differentiator.” π¦Ύ
π€ π― Under the BTU and CX Hub memorandum, several joint projects and initiatives are planned to enhance competencies in the field of Customer Experience. These efforts will make the principles and practical elements of managing customer and employee experience more accessible to the business sector.
π Explore the book at the following link:
https://btu.edu.ge/…/CX-Management-and-Strategy-AI-book…
πThe book was presented during a panel discussion featuring the CX Hub team and Tamta Gobronidze, Head of the Contact Center Department at mΒ².
β‘οΈ For more details or to schedule a meeting, contact us at: info@cxhub.ge
