What will you get
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| For whom | For the team/structural unit responsible for product and process creation and improvement in the company |
|---|---|
| Location | Physical/online |
| Duration | Depends on the number of teams involved in the workshop; |
| Group | 15 Persons |
| Price | Determined based on Company Assessment |
| Moderator | Natia Jibladze, Nana Akhobadze |
| Activities | Hours |
|---|---|
| Selecting the top 3 units of the company to implement the Customer Care Model | |
| Customer Care Model | |
| – Creating Customer Care and Customer Attitude Model in collaboration with company management | offline |
| – Developing company’s CX performance indicators based on developed model | |
| – Indentyfying Problematic areas, solutions and setting target with estimated deadlines | |
| Delivering Custome Care Model Coaching session to selected units | |
| – 4X2 hours team coaching sessions |