In today’s dynamic environment, the rapid development of technology, growing demands of customers and increasing similarity of products & services create challenges for businesses in any industry. Therefore, managing Customer Experience (CX) efficiently is the only right choice for the companies to overcome these challenges and gain a competitive advantage. In CX Hub, we help you to manage and improve Customer Experience in order to succeed and achieve healthy growth of your business.
For the first time in Georgia, the Customer Experience Management consulting company – CX Hub is starting to operate, which will help businesses in the development and implementation of a Customer Experience Management strategies in the following directions:
Voice of Customer (V0C)
Customer touch-point monitoring systems
Systematic management of customer issues
Customer Experience Management Techniques (Customer Journey Mapping, Service blueprint, UX research)
Creating a Customer-Centric Culture
Managing employee engagement and experience
Our Teams Expertise
Sectors
Sectors
Education Services
Finance
Insurance
Leasing
Medical services
Public Services
Real Estate sale & renting platforms
Digital Platforms (Medallia, SurveyMonkey, Microsoft Forms & Share Point)
International Projects
International Projects
Collaborative Projects with McKinsey & Company in the filed of Customer Experience Management
Collaborative project with The Belding Group – Designing Outstanding Customer Service Trainings, adapting to Georgian culture and managing training processes
Designing and implementing Customer Centricity policies in Agile transformation projects
CX diagnostic projects
Projects supported by USAID & UNDP
Areas of competence
Areas of competence
Development of service and CX management training modules and programs in collaboration with an international training company
Customer Experience Management & Diagnostic
Designing and conducting Customer Experience Researches
Measuring customer satisfaction and service quality with internationally approved metrics (NPS,CSAT, CSI, CES, etc.)
Developing CX based Motivation Systems
Process Mapping and Optimization
- Developing recommendations for Businesses about Systematic Management policies & practices
CX Hub Team
10 years of experience in various industries, as well as in international donor funded and commercial and public service projects’ monitoring and evaluation in terms of customer experience management. For the last 6 years is involved in customer experience management and CX system development processes and holds position of Customer Experience (CX) Systems Lead at TBC. At the same time, she is Assosiate Professor, PhD at the University of Business and Technology (BTU) in operations management.
Has 10 years of service operations and CX management experience in both medical, financial and public services. Among them, she has been managing the customer experience for the last 5 years and is a Service Culture Leader at TBC. At the same time, she is Invited Lecturer and PhD candidate at the University of Business and Technology (BTU) in operations management.
CX Hub Team Partners
