CX Meet Up sessions by CX Hub has started for the first time in Georgia. CX Meet Up session is a platform for people interested in customer and employee experience to talk about the challenges and opportunities around this topic, with the involvement of both international and Georgian speakers.

During the first session, Michael Killeen, the founder of The CX Academy, conducted a masterclass on the topic of CX Excellence Framework, where he talked about the emotional factors that shape the customer experience. The meeting was interactive and the participants had the opportunity to directly ask Michael Killeen the questions they were interested in.

CX Hub continues to plan the next CX Meet Up sessions and to cooperate with Georgian companies in this regard, in terms of discussing topics or challenges that are interesting to them.

In addition, CX Hub is actively working on Customer Experience (CX) Business Summit 2024, about which we will share details with you step by step. Companies interested in partnership can contact us at info@cxhub.ge. In 2023, a very first CX Business Summit was organized by CX Hub in Georgia, the Keynote Speaker of which was Shaun Belding, a Canadian expert and CX guru and 250 people from 70 Georgian companies attended the summit.

Head of Service Quality Development Manager – Soso Rtveliashvili shares his feedback regarding CX Meet Up Sessions: