🚀 Customer Experience (CX) Business Summit – the flagship CX event of 2025 was held in Georgia for the second time, organized by CX Management Consulting Agency CX  Hub and supported by TBC.

🙌 Representatives of Georgian businesses and international CX experts from the UK, Belgium, and Canada shared approaches and best practices for managing customer and employee experience.

🎯 For the second year in a row, the numbers from CX Business Summit Georgia once again validate that CX Hub • Customer Experience Management Agency is opening new horizons for Georgian businesses by reframing and championing customer focus:

• 📌 350 attendees

• 📌 ~80 Georgian businesses

• 📌 ~10 industries represented at the Summit – including financial services, insurance, telecommunications, IT, education, tourism, healthcare, e-commerce, retail, construction, and more.

✨ CX Hub’s partners and Summit delegates engaged in interactive formats and discussed priority topics with international speakers. A number of themed prizes were raffled during the event.

Several new formats were added to this year’s CX Business Summit:

🟣 CX Leadership Workshop, delivered at CX Hub’s invitation by international CX professional Ian Golding. Within the Summit, founders, CEOs, and leaders had the opportunity to attend Ian Golding’s closed workshop—“Customer Experience Leadership – Self-Assessment”—a practical session led by the co-founder and first board member of the Customer Experience Professionals Association (CXPA). Ian Golding (CCXP) is an international partner expert of CX Hub • Customer Experience Management Agency. He actively develops frameworks, techniques, and tools for managing employee and customer experience.

🟣 CX Award Georgia, introduced in Georgia for the first time by CX Hub. CX Award Nominees included: Fina2, Orson, Orson, Radars, Waitercall, Carrefour Georgia, Helio AI.

🟣 CX Expo—a trade-show and networking space where Georgian businesses presented products and services in the context of caring for customers and employees.

General Partner: TBC 🩵
Partners: NGT Group, CommuniQ, University of Georgia, The European Fund for Southeast Europe (EFSE), IxDF – Interaction Design Foundation, The CX Academy, Blue Ocean, ProdAct Community, BM.GE, Women’s Narrative, Entrepreneur Georgia, იმედი L • Imedi L, Balance • ბალანსი.

🚀 Together with international partners, CX Hub • Customer Experience Management Agency is actively working in Georgia to implement global, certified practices in managing Customer/Employee Experience, to deploy CX frameworks, and to lead company-wide CX transformation—across structural, systems, and cultural components.

More about CX Business Summit:

 #BusinessPartner

 #CXBusinessSummitGeorgia International Speakers 

 #BMG #ქალებისნარატივი Live about CX Business Summit

 #BMG #ქალებისნარატივი CX Business Summit in Numbers